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Welcome to Folk Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website folkfashionshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Philosophy

At Folk Store, we approach every aspect of our business with the same considered care we apply to our garments. These terms reflect our commitment to thoughtful design, quality craftsmanship, and transparent customer relationships.

2. Website Use

2.1 You agree to use our website only for lawful purposes and in accordance with these terms.

2.2 The content, layout, and product designs on our site are protected by intellectual property laws and remain our exclusive property.

2.3 We reserve the right to modify or discontinue any aspect of the website without notice.

3. Product Information

3.1 We take care to accurately represent our products through images and descriptions. However, slight variations may occur.

3.2 Our current collections include:

  • Menswear and accessories
  • Outerwear and knitwear
  • Footwear and headwear
  • Beauty and fragrance products

3.3 All prices are in GBP (£) and include VAT where applicable.

4. Ordering Process

4.1 By placing an order, you make an offer to purchase subject to these terms.

4.2 We will confirm receipt of your order by email. This is not an acceptance of your order.

4.3 Order acceptance occurs when we dispatch your items.

4.4 We reserve the right to refuse any order at our discretion.

5. Payment Terms

5.1 We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Payment is processed at time of order.

5.3 You confirm that the payment method used is yours or you have authorization to use it.

6. Shipping Policy

6.1 We ship worldwide excluding some remote areas and parts of Asia.

6.2 Processing time: 1-2 business days before dispatch.

6.3 Shipping options:

  • Standard Shipping: £12.95 via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Orders over £50 via EMS – 15-25 business days after dispatch

6.4 Delivery times are estimates only. We are not responsible for delays caused by customs or other factors beyond our control.

7. Returns & Exchanges

7.1 You may return most items within 15 days of receipt, provided they are:

  • In original condition
  • Unworn and unwashed
  • With all original tags and packaging

7.2 Non-returnable items:

  • Beauty products
  • Fragrance items
  • Socks
  • Accessories marked as final sale

7.3 To initiate a return:

  • Email [email protected] within 15 days
  • Include order number and item details
  • Ship returns to: Folk Store Returns, 90 Hurst St, Birmingham, GB B7F 3NM

7.4 Refunds are processed within 5 business days of receiving your return.

7.5 Original shipping fees are non-refundable except in cases of our error.

8. Customer Responsibilities

8.1 You agree to:

  • Provide accurate information when ordering
  • Check delivery promptly upon receipt
  • Follow care instructions for our products
  • Pay any applicable customs duties for international orders

9. Intellectual Property

9.1 All content on our website, including designs, text, and images, is our property or used with permission.

9.2 You may not reproduce, distribute, or create derivative works without our express permission.

10. Liability Limitations

10.1 We are not liable for:

  • Indirect or consequential losses
  • Events beyond our reasonable control
  • Incorrect care or use of products

10.2 Our total liability for any claim related to these terms shall not exceed the purchase price of the relevant items.

11. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details.

12. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

13. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

14. Contact Us

For questions about these terms or any other matter:

Email: [email protected]
Postal: Folk Store, 90 Hurst St, Birmingham, GB B7F 3NM

Thank you for choosing Folk Store. We appreciate your trust in our carefully crafted products and service.