Last Updated: [Insert Date]

At Folk Store (“we”, “us”, or “our”), we approach your privacy with the same considered care we apply to our garments. This policy outlines how we collect, use, and protect your personal information when you visit folkfashionshop.com (the “Site”).

1. Information We Collect

We collect only what’s necessary to provide our services with understated efficiency:

  • Personal Details: Name, email address, shipping/billing addresses when you make a purchase
  • Payment Information: Processed securely through our PCI-compliant gateway (we never store full card details)
  • Technical Data: IP address, browser type, device information for site optimisation
  • Usage Data: Pages visited, time spent, referring website (via cookies)
  • Communication Records: Correspondence with our customer service team

2. How We Use Your Information

Your data enables us to deliver the seamless Folk Store experience:

  • Process and fulfil your orders with precision
  • Provide thoughtful customer support from our Birmingham team
  • Improve our Site’s functionality and your browsing experience
  • Send service-related communications (order confirmations, shipping updates)
  • Prevent fraud and maintain the security we’re known for
  • Comply with legal obligations as a UK business

Note: We never use your data for intrusive marketing without explicit consent.

3. Data Sharing & Disclosure

We treat your information with the discretion you’d expect:

  • Service Providers: Trusted partners (payment processors, shipping carriers) who assist in delivering our services
  • Legal Compliance: When required by UK or international law
  • Business Transfers: In connection with mergers or acquisitions, always with privacy protections

We never sell your personal data to third parties.

4. International Data Transfers

As we serve customers worldwide (excluding select regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with GDPR through:

  • Standard Contractual Clauses
  • Recipients’ Privacy Shield certification (where applicable)
  • Other approved safeguards under Article 46 of GDPR

5. Data Security

We protect your information with the same rigour we apply to our designs:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Minimal data retention – we keep information only as long as necessary

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where no legal obligation requires retention)
  • Object to or restrict certain processing
  • Withdraw consent (where processing is consent-based)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our Site uses essential and functional cookies:

  • Strictly Necessary: Session cookies for shopping cart functionality
  • Performance: Google Analytics (anonymised data) to improve our Site
  • Preference: To remember your language/currency settings

You may adjust cookie settings via your browser preferences. Note that disabling essential cookies may affect Site functionality.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our Site with a revised “Last Updated” date.

9. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer:

Folk Store
90 Hurst St, Birmingham, GB B7F 3NM
Email: [email protected]