FAQ

At Folk Store, we embrace a philosophy of considered design, applying thoughtful details to every garment and aspect of your shopping experience. Our collections focus on timeless, quality pieces that form the foundation of a carefully curated wardrobe.

We offer a carefully selected range of menswear and accessories including knitwear, outerwear, shirts, T-shirts, sweatshirts, footwear, bags, and accessories. Our collections emphasize quality materials and understated elegance.

We ship worldwide to most countries, excluding select Asian regions and remote areas. If you’re unsure whether we deliver to your location, please contact our customer service team before placing your order.

We offer two shipping methods:

Standard Shipping (£12.95): Via DHL or FedEx, typically arriving within 10-15 days after dispatch (1-2 day processing time). Includes full tracking.

Free Shipping: Available on orders over £50 via EMS, typically arriving within 15-25 days after dispatch. Includes basic tracking.

All orders are carefully inspected and packed in our Birmingham studio within 1-2 business days before dispatch.

Yes, all orders include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking information. For Free Shipping (EMS), basic tracking is provided. You’ll receive dispatch notification with tracking details via email.

We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, and with all original tags attached. Return shipping is at the customer’s expense unless the item is faulty.

Please contact our support team at [email protected] to initiate the return process. Include your order number and details about the items you wish to return.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments.

Yes, we use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.

Any customs or import duties are the responsibility of the customer. These charges vary by country and are not included in your order total.

You can update your account details by logging into your account on our website. If you need assistance, please contact our customer service team.

We process orders quickly to ensure prompt delivery. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Our Birmingham-based customer service team is available to assist with any inquiries. You can reach us at [email protected] for assistance with:

– Tracking missing parcels
– Expediting shipping requests
– Address changes before dispatch
– Customs documentation
– Any other delivery or order inquiries

Our customer service team operates during standard UK business hours (Monday-Friday, 9am-5pm GMT). We aim to respond to all inquiries within 24 hours.