At Folk Store, we extend our philosophy of considered design to every aspect of your experience—including how your carefully curated pieces reach you.
Global Shipping Options
We ship worldwide (excluding select Asian regions and remote areas) via trusted carriers that share our commitment to reliability:
Standard Shipping
£12.95 via DHL or FedEx
Your order will be processed within 1-2 business days and typically arrives within 10-15 days after dispatch. Includes full tracking.
Free Shipping
Available on orders over £50 via EMS
Enjoy complimentary delivery with orders typically arriving within 15-25 days after dispatch. Includes basic tracking.
Our Careful Process
Each Folk order receives the same attention to detail we apply to our garments:
- 1-2 day processing: We carefully inspect and package your items in our Birmingham studio
- Eco-conscious packaging: Using recycled materials that protect without excess
- Dispatch notification: You’ll receive tracking details the moment your parcel begins its journey
Simple Returns
Should any piece not meet your expectations, we offer a 15-day return window from delivery date. Items must be unworn with original tags attached.
Return shipping is at the customer’s expense unless the item is faulty. Please contact our support team at [email protected] to initiate returns.
Dedicated Support
Our Birmingham-based customer service team is available to assist with any delivery inquiries:
- Track missing parcels
- Expedite shipping requests
- Address changes before dispatch
- Customs documentation
We pride ourselves on transparent communication—you’ll always know exactly where your Folk pieces are in their journey to you.
.delivery-info {
max-width: 1200px;
margin: 0 auto;
padding: 2rem;
font-family: ‘Helvetica Neue’, Arial, sans-serif;
color: #333;
line-height: 1.6;
}
.delivery-info h1,
.delivery-info h2,
.delivery-info h3 {
font-weight: 300;
letter-spacing: 0.5px;
}
.delivery-info h1 {
font-size: 2.5rem;
margin-bottom: 1.5rem;
text-align: center;
}
.delivery-info h2 {
font-size: 1.8rem;
margin: 3rem 0 1.5rem;
border-bottom: 1px solid #eee;
padding-bottom: 0.5rem;
}
.delivery-info h3 {
font-size: 1.3rem;
margin: 1.5rem 0 0.8rem;
}
.lead {
font-size: 1.2rem;
text-align: center;
max-width: 800px;
margin: 0 auto 2rem;
}
.option-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
gap: 2rem;
margin: 2rem 0;
}
.option-item {
background: #f9f9f9;
padding: 1.5rem;
border-radius: 4px;
}
.process-steps,
.customer-support ul {
list-style-type: none;
padding-left: 0;
}
.process-steps li,
.customer-support li {
padding: 0.5rem 0;
position: relative;
padding-left: 1.5rem;
}
.process-steps li:before {
content: “—”;
position: absolute;
left: 0;
}
.call-to-action {
text-align: center;
margin-top: 3rem;
padding: 2rem;
background: #f5f5f5;
border-radius: 4px;
}
.call-to-action a {
color: #000;
text-decoration: underline;
font-weight: 500;
}
@media (max-width: 768px) {
.option-grid {
grid-template-columns: 1fr;
}
}
